Frequently Asked Questions

PRODUCTWhere can I find product information

You can find the product information about composition of the fabric or size on the product detail tab. If you have additional questions, please contact our customer service.Is a product still in stock ?

Products may run out of stock during the season. If the color or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a Retailer near you and check if they still have this item in stock. Our retailers are listed in our Store Finder .Can I change or cancel my order?

Unfortunately, we are not able to make any changes after you’ve placed your order; this includes changing the size/color of an item, removing an item or changing the delivery address. You do have the right to cancel the complete order or return items that are not wanted.

However, as we try to proceed your order as fast as possible, it might be shipped already. We refund canceled orders excluding return shipping costs. If you want to cancel your order, please contact our customer service department.What is your return policy?

We accept all returns within 30 days, starting from the day you received your order. Returned items must be in their original condition including the packaging, tags, items must be unworn, unwashed and unaltered in any way. We strongly advice to return you items using a track and trace code. If your item gets lost without a track and trach code , BICKLEY + MITCHELL cannot refund your items. Return costs are not covered .

SHIPPINGWhich countries do you ship to?

Currently we ship to Austria, Canada, France, Germany, Netherlands, Poland and United States.How can I reach your Customer Care department?

You can reach us by sending an e-mail to email or give us a call at . Our customer service is open from Monday to Friday from 10:00 am to 17:00 (CET) with exception of bank holidays. We aim to respond to your e-mail within one working day.How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.What shipping carriers do you use?

The available shipping methods depend on the delivery address you fill in during check-out. We ship to EU-countries and USA, using Dpd as our carrier in EU countries and FEDEX as our USA carrier. Check out the DPD prices , or FEDEX prices .

OTHERDo the prices include VAT?

The prices shown in our webshop include VATPrivacy Policy

For more information you can click Will I have to pay any additional duties and taxes?

In the USA and Canada, customers may need to adhere to their country’s customs regulations and government policies regarding the payment of duties and taxes. This responsibility falls on the customer.